FAQ (Frequently Asked Questions)

About the Island

  • Where are the Polo Beach Club units located?

    Wailea, Maui, on the southwest side of the island (Makena side), on the beach in front of the Fairmont Kea Lani. We are on the Wailea beach path - a world class walk to shops, restaurants, etc. The Kea Lani has several shops, salons, bars and restaurants next door including Nick's Fishmarket - impeccable service. Also near The Grand Wailea Resort, Four Seasons, Marriotts, and the Shops of Wailea, You can walk to the Wailea Blue Golf Course right up our street, or a very short drive to other beautiful courses. The Maui Prince is also a short drive south, Wailea tennis is a few blocks north. Nearby Kihei has supermarkets, malls, theatres and more.

  • What are some good restaurants and stores?

    MAUI: See the webpage for booked guests, available by email after booking for great tips and best things to do while on Maui. For convenience, try the 2 restaurants next door at Kea Lani, 

    ..Mullligans down Kaukahi St. (Affordable), 

    ..fine dining at the Wailea Emerald and Gold Coursest. 

    ..Restaurant at Wailea Tennis courts. (Gather)

    ..Sarento's in S. Kihei (Remodeling)

    5 Palms, soon to be a Merrimans

    ..Hotel Wailea restaurant and "Bird Cage"

    ..Ama at Kea Lani

    ..Duo, Fararros and Spagos at 4 Seasons

    ..Humahumanukanukaapuaa at Grand Wailea

    ..Freds Mexican

    ..Cafe Ole 

    ..Monkeypod 

    ..Pita Paradise

    ..Manolis

    ..Mateos *****

    ..Ka'ana Kitchen and Morimotos at Andaz

    ..Nalu

    ..Akamai Coffee

    ..Roys Humble Kitchen at Marriott Outrigger

    ..Kapa and Wailea Marriott pool

    ..Tommy Bahamas, Ruth's Chris, Pint and Cork, Waikiki Kitchen, new Wolfgangs at Shops, Lineage Korean

    ..Gilligans at Maui Nui

    ..Maui Brewery top of Lipoa St.

    ..AC Marriott Kai Pool Bar

    ..Sea Watch in Maalea

    ..Mill House at Tropical Plantation

    ..Numerous good food trucks (Maui Grill)

    ...Many more


  • Golf Courses and Discounts

    Rate vary by season and time of day. Most coursed have lower rates after 12, after 1, after 2pm, varies by dates and course. Best bet is to call them for current info. Wailea Bluse has had a Polo Beach Discount/ Wailea guest discount, but availability can vary. Discoounts for Hawaii Drivers License or Residence card.


    Nearby:

    ..Wailea Gold 808 875 7450

    ..Wailea Emerald 808 875 7450

    ..Wailea Blue 808 879 2530


    ..Maui Nui Kihei 808 874 0777

    ..King Kamehameha ($275 to $300)

    ..Kahili (Currently closed)

    ..Maui Lani, The Dunes

    ..Waihehe

    ..Pukalani Upcountry


    ..Kaanapali North and South

    ..Kapalua Bay and Plantation


    ..Manele Bay on Lanai

  • What are a few things to do?

    The sunset or sunrise at the Haleakala national park are wonderful! Reservations may be required. As far as recommendations for things to do and see - lavender farms up in Kula is amazing and surfing goat is there also, along with Ocean vodka and Tequilla breqeries and tours.  The aquarium is wonderful in Maalaea and Lahaina on a Friday night is amazing which is art night there.  The tropical plantation is so much fun plus the restaurant there.   Some other great restaurants are Ko right next-door, Matteo’s, Gannon’s, Monkey Pod, Roy’s Humble Kitchen.  

Booking

Check-in and check-out

  • When is CHECK-IN and check-out?

    Check-in time is after 4:00 PM, Check-out time is before 11:00 AM. For check out just leave key back in lockbox and close door. 


  • Our flight comes in LATE. Where do I get my key?

    Keys are provided at the unit in the lockbox. Please use the code provided on your confirmation.


  • What do we do when LEAVING and with keys when we check-out?

    Just leave keys and garage parking tags  in room. 1 key should remain in lockbox outside front door.  Large trash could be bagged and dropped down trash chute by elevators. Please load and start the dishwasher, Dishwasher pods are under sink.

  • Where do I PARK?

    At check-in at the Polo Beach front office, you will be given a parking pass for the downstairs garage. There are also parking spots outside, in the front. Marriott Tahoe has an underground garage - check in at valet. Lakeshore Cabin has large front yard for parking. Gondola Lodge has both gate and outside the fence parking.


  • What is the late CHECK-OUT policy?

    Sorry, we are unable to guarantee a late check-out. However, depending on booking and housekeeping schedules, if you would like to request a late check-out, it might be possible to arrange if you call us (800-486-2667) the day prior to your departure. With previous guests checking out at 11am and a 4 hour cleaning, the soonest units can be ready at 3pm if it is a "back to back" booking. A dot or * is a holiday.


Rates and Discounts

  • When are your low and high seasons?

    Low Season : April 26th - June 15th, September 1st - December 17th High Season : December 18th - April 25th, June 16th - August 31st Rates vary by season, length of stay, number in party, etc. from $395 to $795. Check our availability/booking calendar for rates for your dates.


  • Why are your Prime Ocean Front units more expensive?

    Our Prime Ocean Front units all have 180° views and are more expensive to purchase.


  • What do you require to hold the unit?

    Full amount is required to hold


  • Can I pay with credit card?

    Yes, we accept credit cards for the deposit. The remaining balance can be paid via personal check, business check, cashier's check, or money order.


  • How can I obtain a discount?

    Discounts are given based on several factors. Typically, a return guest can receive a 5% discount (holiday discounts may not be available). Other factors such as adjusting dates to fill slots in our calendar, length of stay, travel industry personnel, armed service personnel, kama'aina (Hawaiians), and "last-minute" bookings can also qualify for a discount.


  • How does the deposit work?

    Deposits hold the units for you and we will not book them to another guest. Deposits and booking amounts are non-refundable.


  • Why are your units so expensive?

    The rates at Polo Beach are higher than other locations due to the expensive purchase prices for beach front Wailea properties, and not because the units themselves are extravagant. High demand holiday periods are especially expensive due additionally to high demand and willingness of guests to book far in advance to secure the holiday dates.


  • Additional Photos?

    sunsets

    more pics.....

  • Sunsets

    sunsets

    From our units and grounds

  • Pics

    More pics

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